Returns and Refunds

The Small Print


You may return your item within 14 calendar days. This two week return period starts from the day you have received all of the items in your order. If you would like to return or exchange your item, please use the contact page to arrange the return. Upon receipt and inspection of your goods a full refund will be issued less delivery cost. We reserve the right to refuse or cancel any order at our sole discretion at any time.


We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our 'Contact Us' form. 

To help us get this fixed for you ASAP*, when you first contact us please include the following information;

  • -Your name

  • -Order number

  • -Product name

  • -Picture of the fault

  • -Description of the fault


Absolutely no returns and refunds on these products. If the item is faulty please refer to point 2.

If you contact us via the 'Contact Us' form please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

*Maddox Home will not be held responsible for any faults reported after 30 days.